Common Queries
You Asked, We Answered
How long is the warranty?
Every product indicates the warranty,please look it at the products.
What are shipping policy?
Every order,after we receive the payment message,will ship within 1-2 business days.
For customers in North island, it normally takes 1-2 business day for an order to be delivered after shipping.
For customers in South island, it normally takes 3-4 business days for an order to be delivered after shipping.
For some product,which have tips are ordered and sent direct from overseas suppliers. Please expect a minimum of 14-18 days.
Pick up is available for some items,please contact us to confirm.
What is your return policy?
All items are tested before shipping to meet our quality standards. Any products that don't meet our customers' expectations may be returned in original condition for a refund or replacement. but Our policy lasts 60 days, If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.