Common Queries
You Asked, We Answered
What is the rule to name the LED strip code No.?
The LED strip code No. normal indicates the products name, the LED quantity ,voltage, IP rate, CCT and so on. For example COB48024653, it's one COB strip, the LED quantity is 480, the voltage is 24V, the IP rate is IP65, the CCT is 3000k.
How to order the difference length LED strips?
If you need to order difference style and difference length LED strips, please give theses messages below, include what is the LED strip code No.? how long do you need? how long the connect wire? how many pieces is it?
For example, you order two style LED strips, one is 3 pieces 2.55 metre COB48024653, wire length is 1 metre. One is 2 pieces 6.5 metre CC12024206, wire length is 2 metre
1 .Code No.:COB48024653 strip length:2.55m Wire length:1m Piece:3
2. Code No.:CC12024206 strip length:6.5m Wire length:2m Piece:2
If there are some special orders, like there are corners, or not connect the wire from the end, you can draw the diagram to explain it.
How long is the warranty?
Every product indicates the warranty,please look it at the products.
What are shipping policy?
Every order,after we receive the payment message,will ship within 1-2 business days.
For customers in North island, it normally takes 1-2 business day for an order to be delivered after shipping.
For customers in South island, it normally takes 3-4 business days for an order to be delivered after shipping.
For some product,which have tips are ordered and sent direct from overseas suppliers. Please expect a minimum of 14-18 days.
Pick up is available for some items,please contact us to confirm.
What is your return policy?
All items are tested before shipping to meet our quality standards. Any products that don't meet our customers' expectations may be returned in original condition for a refund or replacement. but Our policy lasts 60 days, If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.